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Supplier Management

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Supplier Management

Control supplier services, SLAs and performance through one integrated Service Integration and Management (SIAM) platform. With third party services managed through Xurrent, you gain the visibility, structure and control needed to optimise service delivery, enforce standards and improve supplier decision-making.

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    Centralise supplier management – every supplier relationship managed through one structured platform

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    Consistent service delivery – guided by standardised workflows and processes

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    Reduce operational overheads – live, bi-directional integrations eliminate manual ticket handling

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    Control supplier spend – structured approval workflows provide built-in governance and spend controls

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    Enforce SLAs, KPIs and XLAs – with real-time monitoring and reporting

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    Accelerate core processes – automate onboarding, escalation and service workflows

  • More suppliers. More risk. More of your team’s time.

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    A supplier ticket is raised. Someone manually logs it. Another person contacts the supplier. Updates are chased. The customer is updated separately. Progress is tracked across multiple tools and spreadsheets.

    Managing a single supplier ticket can involve up to nine separate touchpoints and more than 50 minutes of internal effort across its lifecycle. Multiply this across every supplier, every ticket, every month and operational costs increase rapidly.

    Your suppliers are critical to service delivery. But without the right processes and visibility, they quickly become a source of delays, inefficiency and rising support cost. Using SIAM principles and the Xurrent platform, we unlock real-time visibility and control across your supplier ecosystem.

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      API-powered replication eliminates re-keying across systems

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      Real-time sync so supplier updates are reflected instantly across systems

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      A single central dashboard showing all suppliers, SLAs and tickets

  • Scaling service management organisation-wide

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    Xurrent is designed for multi-supplier environments, enabling a seamless, automated flow of information in both directions. Real-time, API-based integrations with external supplier systems mean when a ticket is raised in your system, it’s automatically created in the supplier’s. When the supplier updates it, you see it instantly. When it’s resolved, the closure is reflected in your platform, without manual intervention.

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      Real-time, bi-directional integrations – tickets created, updated and closed across both platforms simultaneously

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      XLA reporting – track experience-level outcomes alongside traditional SLA metrics

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      Configurable KPI tracking – define what good looks like for each supplier, then measure it

Expert-led SIAM solutions

Whether you manage two suppliers or twenty, Revo delivers a Supplier Management capability designed around your operational model, governance requirements and third-party network.

As experienced Xurrent implementation partners, we design and implement SIAM solutions that integrate suppliers, automate workflows and standardise service operations across the organisation.

The result is a scalable operating Supplier Management model built around your requirements now and your strategy for the future.

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Faqs

Still have a question? Please feel free to get in touch with us.

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Supplier Management is our bespoke solution for managing third-party providers, so you get optimal value from these relationships. These solutions incorporate everything from SLA monitoring and supplier performance tracking to contract management, escalations and operational reporting.

We adopt Service Integration and Management (SIAM) principles as part of our methodology, creating a single operational framework across internal teams and multiple third party suppliers.

Our Supplier Management solutions use SIAM frameworks to bring structure and accountability to multi-supplier environments.

Key benefits include:

  • Consistent service delivery across all suppliers through standardised workflows and processes
  • Improved accountability with clearly defined KPIs, SLAs and escalation paths
  • Faster incident resolution driven by real-time visibility and integrated ticket management
  • Reduced operational overhead by removing manual tracking and reporting
  • Better decision-making through live performance and XLA data
  • Stronger governance across multi-supplier environments with centralised oversight

Xurrent provides the technical foundation for Revo’s Supplier Management solutions – through workflow automation, real-time integrations, SLA and XLA tracking, approval workflows and centralised reporting. Revo specialises in designing and implementing these capabilities for your specific supplier landscape, operational processes and governance requirements.

Using Xurrent, Revo builds real-time integrations between your platform and supplier systems, so tickets, updates, comments and resolution data synchronise automatically in both directions. This gives your teams complete visibility into supplier activity and SLA performance through a single central platform.

Using Xurrent, Revo helps organisations configure both SLA and XLA reporting frameworks to fit your supplier landscape, operational priorities and governance requirements.

  • SLA reporting measures operational performance against agreed service targets such as response times, resolution times and service availability.
  • XLA reporting measures the user experience and business impact of supplier-delivered services, helping organisations understand not just whether targets were met, but how the service was actually experienced.

This gives teams a more complete view of supplier performance, combining operational metrics with experience-driven insight to support better supplier accountability and decision-making.

Yes. We can automate supplier onboarding, approvals, escalations, SLA monitoring and ticket routing within a Xurrent-based service management platform.

Revo designs and implements these automated workflows, aligning them to your supplier structure, service model and internal processes. This ensures that automations are tailored to how your organisation operates across different suppliers and services.

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